Everything you need to know about our shipping options and return policy
₦2,000 - ₦5,000
Reliable delivery to your doorstep
₦5,000 - ₦8,000
Faster delivery for urgent orders
₦8,000 - ₦12,000
Available in Lagos only
• Free shipping on orders above ₦50,000 within Lagos
• Free shipping on orders above ₦100,000 nationwide
• Orders placed before 2 PM are processed the same day
• We deliver Monday to Saturday (excluding public holidays)
• Tracking information will be sent via SMS and email
• Delivery attempts are made twice before returning to warehouse
You have 30 days from delivery date to return items for a full refund or exchange.
Items must be unused, in original packaging, and include all accessories and documentation.
Email us at returns@store.com or call +234 801 234 5678
We'll provide a return authorization number and shipping label
Package securely and ship using our provided label
Refund processed within 5-7 business days after we receive the item
• All electronics come with manufacturer warranty (6 months to 2 years depending on product)
• Fashion items have a 30-day quality guarantee
• Home appliances include 1-year warranty with free repairs
• Warranty claims require original receipt and must be reported within warranty period
• Warranty does not cover damage due to misuse, accidents, or normal wear and tear