FAQ
Frequently Asked Questions
Find answers to common questions about our traditional apparel, sizing, shipping, and more
Orders & Shipping
How long does delivery take?
Can I track my order?
What are your shipping costs?
Do you deliver nationwide?
Returns & Refunds
What is your return policy?
How do I return an item?
When will I receive my refund?
Can I exchange an item instead of returning it?
Payments & Pricing
What payment methods do you accept?
Is it safe to pay online?
Do you offer installment payments?
Why was my payment declined?
Account & Affiliate Program
How do I create an account?
How does the affiliate program work?
How much can I earn as an affiliate?
When do affiliates get paid?
Products & Quality
Are your products authentic?
Do you offer warranties?
Can I see products before buying?
What if I receive a damaged item?
Products & Sizing
Do you offer custom sizing for Jalabiyyah?
What materials do you use?
Are your traditional caps authentic?
How do I care for my traditional wear?
Still Have Questions?
Can't find what you're looking for? Our customer support team is here to help with any questions about our traditional apparel.